Yes, we put your telephone number on the delivery paper so the driver will call you in advance to set-up a delivery appointment.

We are here to help you!

We understand your concern in regards to your online order and would like to help you with the shipping of your merchandise.
Once your order is placed, your payment information is being sent to your bank for clearing, and depending on your bank it can take about 3-7 business days.
We have no control over the Bank’s policies.

As a general rule, standard shipping takes about 14-18 days, expedited ones about 10-14 days from the date of the order.

To ensure your satisfaction, we will forward a copy of the tracking number to your email address automatically once it becomes available, so you do not need to worry about it.

Larger products, such as scooters, trikes, bikes etc… are shipped via Freight Companies, most the time securely packed on a large pallet.

The actual (we pay, not you) freight charges can range from $100 upto the sky. YOU DO NOT PAY if the item was advertised with free shipping.

In order to overnight or next/second day the shipping, the freight companies would charge you many hundreds or even thousand of dollars, what nobody wants to pay, so we do not offer such nonsense services.

We assemble your product as much as possible. However, sometimes maybe some parts are needed to put on by yourself. It is due to the shipping company’s size limitations and that we do not want the item to got damaged.

99% of our customers had no problem with it, however if you think that you would need help, we suggest to see a local bike/scooter shop, call a handyman or check with velofix.com for final assembly.

We are aware of false advertising by other companies stating “fully assembled” but they are just tricking customers into purchasing. They are using the same shipping companies as we do, therefore they are bound to the same restrictions as we are.

Most of the time, all technical issues can be solved by simply providing some details of the problem. Many times, it is just a simply oversight by not turning the power on etc…

If the issue cannot be addressed via email, we suggest that you

• see a local bike/scooter shop,
• call a handyman
• check with https://www.velofix.com/
• check with https://www.acehandymanservices.com/

Of course, you may also email us for a Service Form so we can repair it according to the warranty.

You can change the address if the payment was not made by a card and the item was not shipped yet.

If it was already shipped, we cannot change the address.

First, please check if your account was debited.

If it was not after three business days, than we did not receive your order. In this case, go back to the product page and order the item again.

If you didn’t receive our confirmation email than you may gave us an incorrect email address or you didn’t check your SPAM or JUNK mail folder.

In this case, go back to the contact page and send us an email.

We are not a retailer so we do not participate in any insurance program.

Those companies who accept such payments must raise their prices (sometimes more than double) to offset their expenses by dealing with Insurance companies.

Our customers pay out of pocket then submit the paperwork to their doctors and to whatever entities they wish to use.